The agreement that governs your use of Reclaim, Revemaxx and related services.
Effective Date: April 15, 2025
Last Updated: February 8, 2026
These Terms & Conditions (the “Terms”) form a legally binding agreement between you (“you”, “your” or “Customer”) and Reclaim (“Reclaim”, “we”, “us” or “our”), governing your access to and use of the Reclaim website at reclaimnow.ai, the Revemaxx platform, and any related applications, APIs, content or services (collectively, the “Services”). By accessing or using the Services, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, you may not use the Services.
Revemaxx is an AI-Agent based revenue cycle management platform that provides hospitals, health systems and authorised users with software, AI agents and supporting services to assist with denial management, appeals drafting, coverage analysis and reimbursement workflows. The Services may evolve over time and certain features may be added, modified or discontinued at our discretion.
To access certain features you may be required to create an account. You are responsible for maintaining the confidentiality of your credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorised access or suspected security breach.
You retain all rights, title and interest in and to the data you submit to the Services (“Customer Data”), including any Protected Health Information (“PHI”) as defined under HIPAA. You grant Reclaim a limited, non-exclusive licence to process Customer Data solely as necessary to provide and improve the Services and as further described in our Privacy Policy and any executed Business Associate Agreement (BAA).
You agree not to:
Revemaxx generates suggested actions, drafts, classifications and other AI-generated outputs (“Outputs”) based on the inputs and Customer Data provided. Outputs are intended to assist authorised users and do not constitute medical, legal, billing, coding or other professional advice. You are solely responsible for reviewing, validating and acting on any Output. Reclaim makes no representation that Outputs are error-free, complete or fit for any particular purpose.
Where applicable, fees for paid Services will be set out in an order form, statement of work, or written agreement between you and Reclaim. All fees are non-refundable except as expressly stated in writing. You are responsible for any applicable taxes other than taxes based on Reclaim’s net income.
The Services, including all software, models, designs, trademarks, logos and content (excluding Customer Data), are the exclusive property of Reclaim or its licensors and are protected by intellectual property laws. No rights are granted to you other than the limited right to use the Services in accordance with these Terms.
Each party will protect the other’s confidential information using reasonable care and will not disclose it except to personnel and contractors who have a need to know and are bound by confidentiality obligations no less protective than those set out herein.
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, RECLAIM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL RECLAIM BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUES, DATA OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES. RECLAIM’S AGGREGATE LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE FEES PAID BY CUSTOMER TO RECLAIM IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
You agree to defend, indemnify and hold harmless Reclaim and its affiliates, officers, employees and agents from any claim, demand, loss or expense (including reasonable attorneys’ fees) arising out of (i) your breach of these Terms, (ii) your use of the Services in violation of applicable law, or (iii) Customer Data you submit.
We may suspend or terminate your access to the Services at any time, with or without cause or notice, including for breach of these Terms. Upon termination, your right to access and use the Services will cease immediately. Sections that by their nature should survive termination will survive.
These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws principles. Any dispute will be resolved exclusively in the state or federal courts located in Delaware, and the parties consent to personal jurisdiction there.
We may update these Terms from time to time. The updated Terms will be posted on this page with a revised “Last Updated” date. Your continued use of the Services after changes are posted constitutes your acceptance of the revised Terms.
If you have any questions about these Terms, please contact us at legal@reclaimnow.ai.
